The Police have recently received reports of cases in which individuals have been contacted by people claiming to be employees of a bank or Luxtrust and informed that they have been the victim of cyber fraud or that there are problems with their account.
They are then asked to provide their login details to the caller and carry out a number of transactions via the Luxtrust app.
By passing on their login details to the perpetrators and approving the transactions via their Luxtrust app, significant sums of money were debited from the victims' accounts.
We would therefore like to emphasise that such requests are not in line with the procedures of reputable administrations, companies or banks. They will never ask you to provide your login details or approve transactions over the phone.
If you are unsure whether this is an attempt of fraud, please do not let yourself being pressured and contact the company or bank concerned in the usual way. We would like to point out that this type of fraud often uses ‘call ID spoofing’, which allows false phone numbers to be displayed. This makes the victim believe that they are receiving a call from a Luxembourg mobile phone number or an official authority, which is not the case.
In this regard, we would also ask you to inform and educate older citizens in your community about this type of fraud.
If you have suffered any damage as a result of such a call, please contact a police station of your choice.