Contact the Police if you have been the victim of a scam or an attempted scam.

Even if you have not suffered a significant loss, it is important to file a complaint to help stop further scams and prevent other people falling into the same trap.

If necessary, cancel your credit cards immediately by contacting SIX Payment Services (Europe) s.a. (tel: (+352) 49 10 10).

Nowadays, many scams or attempted scams are committed online.

  • If you have granted a fraudster access to your computer, disconnect your computer from the Internet immediately.
  • Uninstall any software the fraudsters made you install.
  • If you have made an online payment using a credit card, you must contact your bank so they can cancel the card you used.
  • Change all passwords on your computer and for all your online accounts (email, Facebook, Twitter, etc.). Similarly, change the security questions used if you forget your password.
  • If necessary, ask a specialist to examine your computer, so they can remove any malware installed by the fraudsters.

If the scam has caused any loss or damage, you can file a complaint with the Police.

Gather any information that may prove what happened and any loss incurred. Make a note of any details you received from the fraudsters, such as telephone numbers, names and website addresses, and pass them on to the Police when you file your complaint.

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