Déclaration d'accessibilité

This statement sets out the policy and level of accessibility, as well as the compliance of this website with the Law of 28 May 2019 on the accessibility of the websites and mobile applications of public-sector bodies transposing Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 on the accessibility of the websites and mobile applications of public-sector bodies, and the RENOW framework for standardising the websites of the State of the Grand Duchy of Luxembourg.

The Grand-Ducal Police pledges to ensure the accessibility of its website,, in accordance with the law and the aforementioned European Directives.

This accessibility statement applies to the website, based on the model defined by Commission Implementing Decision (EU) 2018/1523 of 11 October 2018.

What is web accessibility?

Everyone must be able to easily use and consult the information on a website, in particular people with disabilities and/or using assistive software or specialised equipment (e.g. blind, partially sighted or otherwise disabled people).

Preparing this accessibility statement

This statement was prepared on 11.09.2020.

The information contained in this statement is based on an actual assessment of the compliance of all the websites using the same RENOW templates against the requirements laid down by the General Framework for Improving Accessibility (Référentiel Général d’Amélioration de l’Accessibilité - RGAA, version 4).

It has been prepared following a self-assessment carried out by the Luxembourg Government IT Centre (Centre des technologies de l'information de l'Etat - CTIE) based on a representative sample of pages.

Compliance status

This website partially complies with European standard EN 301 549 v3.1.1 and the General Framework for Improving Accessibility (RGAA) v4 implementing it, due to the nonconformities and exemptions listed below.

Non-accessible content

The content mentioned below does not comply with the RGAA 4 and will be subsequently amended:

  • The internal navigation menu of the pages is not correctly structured;
  • Certain images do not have a relevant alternative;
  • Language changes are not indicated for certain English, German or Luxembourgish terms;
  • The structure of the contact information in the page footer is not clear;
  • Text or icons are not sufficiently contrasted;
  • Several tables on the site do not have adequate headers, and therefore cannot easily be read with assistive technologies;
  • Some numbered and unnumbered bullet lists are not always identifiable as such;
  • Some links have titles or headings that cannot be understood, with or without context.
  • On the contact form, the auto-completion suggestions are those interpreted automatically by your browser.
  • Some errors may be indicated by the W3C, but they do not affect the accessibility of the content.

Disproportionate burden

The content listed below does not comply with the RGAA but will not be amended, as this would impose a disproportionate burden within the meaning of Article 5 of Directive (EU) 2016/2102:

  • The office documents (pdf) available on the website may not comply with EN 301 549 V2.1.2. However, we will make every effort to ensure compliance of new documents published after 23 September 2018; if necessary, contact us so we can provide you with this information.
  • The links in the sub-menus of the main navigation bar cannot be accessed from the navigation bar using the keyboard. Nevertheless, these pages can be accessed from the navigation bar and the page footer.
  • The LuxTrust authentication system, which is an independent external company.
  • The carousel on the homepage contains redundant tabs and irrelevant heading hierarchies. The news items on the carousel can be viewed with no accessibility issues on the 'News' page.

Exempt content

The following types of content do not fall within the scope of the applicable legislation:

  • The office documents available on the website may not comply with EN 301 549 V2.1.2, however, we will make every effort to ensure compliance of documents published before 23 September 2018, where necessary;
  • All videos available on the website use a player that meets accessibility requirements. We will make every effort to ensure the content of videos published after 23 September 2020 is fully compliant;
  • All interactive maps are exempt. We will make every effort to ensure they are identifiable and do not cause any problems.

Checking processes

Websites created under the RENOW standardisation framework are developed within a generic and centralised framework and architecture, in accordance with project management processes and the RENOW checklist.

To ensure neutrality, we regularly use accessibility experts to check the compliance of websites or new features.

Every website is evaluated at various stages:

  1. During the design of the content structure.
  2. During the creation of graphic and functional models.
  3. Immediately prior to going live.

Once the website is online, checks are carried out as follows:

  • the editors check access to all new content before it is published.
  • each new feature of the website is evaluated before it is published.

During evaluations, the website is tested with the most common screen readers, tablets, mobile phones and PCs. They are also tested with different web browsers (compatibility up to 2 versions below the current version).

Contributor expertise

The work procedures include the application of Internet guidelines at the various stages of the website's development (writing, management, development).

Our employees have the knowledge and expertise required to correctly apply the internet guidelines.

Trouble accessing information?

If you notice an accessibility issue, please send us an email to describing your problem and the page concerned.

We undertake to reply by email within one month. Where reasonably possible, the accessibility issue will preferably be corrected online, with a view to remedying the problem sustainably.

Should this not be possible, the desired information will be sent to you in an accessible format of your preference:

  • in writing (document or email);
  • verbally (interview or by phone).

Procedure for ensuring compliance with the provisions

If you are not satisfied with the reply, you may also inform the Information and Press Service (Service information et presse - SIP), the body responsible for supervising accessibility, using its online complaint form or the Ombudsman, the mediator for the Grand Duchy of Luxembourg.

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