Accessibility

The organisation "The Grand-Ducal Police" is committed to making its website accessible, in accordance with the law of 28th May 2019 on the accessibility of websites and mobile applications of public sector bodies. This accessibility statement applies to: https://police.public.lu/

What is digital accessibility?

Everyone should be able to easily use and consult the information on a website or an app, in particular people with disabilities and/or using assistive software or specialised equipment (blind, partially sighted or otherwise disabled people).

Compliance status

This website is partially compliant with the European Standard EN 301 549 and RGAA version 4.1 , due to the reasons listed below.

Non-accessible content

The content listed below is non-accessible for the following reason(s):

Non-compliance

We are committed to correct these issues as soon as possible.

• In the forms (except the contact form), automatic field filling is not available, but autocomplete predictions are suggested by the browser.
• In the structure of the site, some link titles (mouseover) do not exactly match the visible title, but the titles alone allow to understand the link's destination
  • Language changes are not indicated for certain English, German or Luxembourgish terms.
  • On some pages, the hierarchical order of the titles is not appropriate;
  • Some texts are rendered in layout tags. This should, however, not prevent access to the information.
• Some videos published after 23 September 2020 do not have accurate text transcripts. We will endeavor to provide the messages conveyed in the video in the surrounding text
• On the home page, the inserts with the social media announcements contain several non-compliances.

Disproportionate burden

• Especially older editorial content may contain non-conformities:
  • lists and badly formatted headings.
  • non-relevant link titles and image alternatives,
  • unidentified language switchers
• The links given in the sub-menus cannot be reached using the keyboard via the browser bar. Access to the information pages in this sub-menu can nevertheless be reached from the browser bar, and from the page footer.
• Some interface components have shortcomings when it comes to handling by assistive technologies:
  • on mobile phones, the button to open the menu and the filters;
  • the handling of the carousel. The information items on the carousel can be consulted with no accessibility issues on the footer;
  • when doing a search, the use of filters;
• In the site header, the order of keyboard navigation is different from the visual order between the menu, the languages ​​and the search form

Content is outside of the scope of the law of 28 May 2019

• Downloadable documents provided by third parties are not under our control.
• All videos published on the website prior to 23 September 2020.
• All interactive maps are exempted, provided that all essential information is made available in an accessible digital form. We will make every effort to keep them identifiable and to ensure that they do not cause any problems.

Preparation of this accessibility statement

This statement was prepared on 16 September 2021. The statements contained in this declaration are accurate and based on an effective conformity assessment of this website with the requirements defined in RGAA 4.1 , such as an assessment conducted by a third-party: SIP. The statement was last reviewed on 04/04/2022.

Control procedure

Websites created under the Renow standardisation reference system are developed within a generic and centralised framework and architecture in accordance with project management processes and the Renow checklist. To guarantee neutrality, we regularly call on accessibility experts to check the compliance of sites or new features.

Each site is evaluated at several stages:

1. During the design of the content structure.
2. During the creation of graphic and functional models.
3. Immediately prior to going live.

Once the site is online, checks are carried out as follows:

• the editors check access to all new content before it is published.
• each new functionality of the site is evaluated before it is published.

During evaluations, the site is tested with the most common screen readers, tablets, mobile phones and PCs. They are also tested with different web browsers (compatibility up to 2 versions below the current version).

Contributor competencies

The work procedures include the application of internet guidelines at the various stages of the site's development (writing, management, development).

Our employees have the knowledge and skills required to correctly apply the Internet guidelines.

Feedback and contact information

If you notice a lack of accessibility, please send us an email to accessibilite@police.public.lu: please describe your problem and the relevant page. We promise to get back to you within 1 month. In order fix the accessibility issue in a long lasting and reasonable way, the online correction of the accessibility problem will be privileged. If this cannot be done, the desired information will be sent to you in an accessible format according to your wishes:

• in written form through a document or via email;
• orally in an interview or over the phone.

Enforcement procedure

In the event of an unsatisfactory response, you have the option of informing the Information and Press Service, which is in charge of the verification of accessibility, via its online contact form, as well as the Ombudsman, mediator of the Grand Duchy of Luxembourg.