This scam (also known as the "bank transfer scam") mainly targets companies. The aim of the scam is to trick the employee into making an unauthorised money transfer. An impostor generally contacts a company employee via phone or e-mail, pretending to be the CEO or a trusted partner of the company.
They will have gathered information about the company in advance to support their credibility if the target employee asks questions. Moreover, the scammer demands absolute confidentiality from the employee.
They then ask the employee to make an urgent payment from the company account to another account, usually abroad.
- Never disclose confidential information relating to your company.
- Always check the address of the person you are speaking to, particularly if you have any doubts.
- Never trust the presentation of a letter or email.
- If you have any doubts or questions, contact your line manager.
- Question requests that seem suspicious.
- Never open suspicious links or documents received by e-mail.
- Always follow the security procedures for payments and money transfers, do not skip any steps and do not let yourself be put under pressure.
If you have fallen victim to this or a similar scam, we advise you to take the following steps:
- Block your bank and credit cards by calling Worldline on (+352) 49 10 10.
- Block your Luxtrust account by calling (+352) 24 550 550.
- Contact your bank to:
- have your WERO account blocked;
- have your account temporarily blocked until the situation has been clarified; and
- submit a claim for a refund for any unauthorised transactions.
